Terms of Service

Effective Date: September 17, 2025

These Terms of Service (“Terms”) govern your use of services provided by Folsom Management LLC (“Folsom,” “we,” “our,” or “us”). By booking a vacation rental, engaging property management services, or working with our licensed real estate professionals, you agree to these Terms.

Section 1: Vacation Rental Guests

1.1 Booking & Acceptance
By booking through Folsom or a third-party channel (e.g., Airbnb, Vrbo), you agree to these Terms and any channel-specific terms. If channel terms conflict with these Terms, the channel terms apply.

1.2 Occupancy & Use

  • Maximum occupancy limits apply per property listing.

  • Premises may only be used for personal vacation purposes, not as a primary residence.

  • House rules (quiet hours, no smoking, parking, pool rules, etc.) must be followed.

1.3 Payments & Cancellations

  • Payment of rent is required per booking confirmation.

  • Free cancellation up to 14 days before check-in; if booked within 14 days, cancellation is free for 48 hours up to 24 hours before arrival. After that, bookings are non-refundable.

  • We recommend trip insurance for unforeseen events.

1.4 Guest Responsibilities

  • Maintain the property in good condition.

  • Report maintenance issues promptly.

  • No unauthorized parties, pets, or subletting.

  • Guests are liable for damage beyond normal wear and tear.

1.5 Risk & Liability
Use of amenities (pools, hot tubs, fireplaces, etc.) is at your own risk. Folsom and property owners are not liable for accidents, injuries, or loss of personal property.

1.6 Termination
Violation of these terms may result in immediate eviction without refund.

Section 2: Property Owners (Management Clients)

2.1 Services
Folsom provides full-service vacation rental property management, including:

  • Guest communication and bookings

  • Marketing, pricing, and channel distribution

  • Cleaning, inspections, and turnovers

  • Maintenance coordination

  • Reporting and owner updates

2.2 Fees
Management fees start at 25% of gross rental revenue unless otherwise agreed. Additional services (e.g., staging, special repairs) may be billed separately.

2.3 Owner Obligations
Owners agree to:

  • Maintain proper insurance on the property.

  • Comply with local zoning and licensing laws.

  • Allow Folsom access to the property for management purposes.

2.4 Liability
While Folsom takes every precaution to protect properties, Owners remain ultimately responsible for major repairs, structural issues, and compliance with all laws.

Section 3: Real Estate Clients

3.1 Brokerage Services
Folsom provides licensed real estate representation for buyers and sellers in Arizona through affiliated agents. All real estate transactions are subject to state laws and governed by brokerage agreements separate from these Terms.

3.2 Client Responsibilities
Clients agree to:

  • Provide accurate financial and property information.

  • Execute all required disclosures under Arizona law.

3.3 Limitations
Folsom does not guarantee investment performance or appreciation of any real estate purchase. Clients are encouraged to seek independent financial or legal advice.

Section 4: General Terms (Applies to All Users)

  • Governing Law: These Terms are governed by Arizona law.

  • Dispute Resolution: Any disputes shall be resolved in the courts of Maricopa County, AZ.

  • Limitation of Liability: Folsom’s total liability shall not exceed the fees paid for the specific service at issue.

  • Amendments: Folsom may update these Terms at any time by posting revised Terms on our website. Continued use of our services indicates acceptance.

  • Entire Agreement: These Terms constitute the entire agreement between you and Folsom regarding our services.


    Intellectual Property

    All content created or provided by Folsom, including but not limited to branding, logos, website content, photography, listing descriptions, marketing materials, and proprietary processes, are and shall remain the exclusive property of Folsom LLC. Property owners grant Folsom a non-exclusive license to use images, descriptions, and related content of their property for the purpose of marketing and managing vacation rentals. Guests, owners, and clients may not reproduce, distribute, or otherwise use any Folsom intellectual property without prior written consent.