Careers

Director of Hospitality

Sedona, Arizona

Folsom is growing, and we’re looking for a Director of Hospitality to help shape the next chapter of our luxury hospitality brand.

This role is ideal for someone with a strong hospitality background, elevated service standards, and the ability to lead people, manage details, and create exceptional experiences across a portfolio of beautiful Sedona homes.

About the Role

The Director of Hospitality will oversee the guest and homeowner experience across Folsom’s Sedona portfolio. This person will help ensure every home feels cared for, every stay feels seamless, and every operational detail supports the standard of hospitality Folsom is known for.

This is a leadership role for someone who is calm under pressure, highly organized, proactive, and deeply service-minded.

What You’ll Do

  • Uphold Folsom’s hospitality standards across all homes

  • Lead home quality checks and guest-readiness standards

  • Support elevated guest experiences from arrival through departure

  • Handle escalated guest and homeowner situations with professionalism

  • Coordinate with cleaners, inspectors, vendors, and maintenance teams

  • Identify recurring property or service issues and help solve them

  • Support onboarding of new homes into the Folsom portfolio

  • Partner closely with Folsom leadership and the Director of Operations

Who You Are

  • Experienced in hospitality, resort operations, boutique hotels, luxury property management, or a related leadership role

  • Highly organized and detail-oriented

  • Warm, polished, and professional in communication

  • Comfortable leading teams and coordinating vendors

  • Calm and solutions-focused under pressure

  • Proactive, accountable, and able to work independently

  • Passionate about creating thoughtful, elevated guest experiences

  • Familiar with Sedona or excited to become deeply connected to the area

What We’re Looking For

We’re not simply looking for someone to manage tasks. We’re looking for someone who understands how hospitality should feel.

The right person notices the details others miss, anticipates needs before they become problems, and understands that beautiful homes, thoughtful service, and smooth operations all work together to create a memorable stay.

Compensation

Competitive salary based on experience, with growth opportunity within an evolving luxury hospitality company.

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